{"id":6877,"date":"2012-04-19T14:06:28","date_gmt":"2012-04-19T14:06:28","guid":{"rendered":"http:\/\/www.smartdatacollective.com\/index.php\/post\/location-intelligence-and-mobile-bi-advancing-customer-relations-finance-and-banking\/"},"modified":"2012-04-19T14:06:28","modified_gmt":"2012-04-19T14:06:28","slug":"location-intelligence-and-mobile-bi-advancing-customer-relations-finance-and-banking","status":"publish","type":"post","link":"https:\/\/www.smartdatacollective.com\/location-intelligence-and-mobile-bi-advancing-customer-relations-finance-and-banking\/","title":{"rendered":"Location Intelligence and Mobile BI: Advancing Customer Relations in the Finance and Banking Sector"},"content":{"rendered":"<p>A recent Bank Systems and Technology report says that many U.S. banks and other financial institutions could benefit from implementing a <a title=\"Business Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Yellowfin-Business-Intelligence-77988\">Business Intelligence<\/a> (BI) solution.<\/p>\n<p>\u201cBanks want to use customer-level data on product holdings, channel activity and profitability to improve the targeting of online campaigns and make account application and funding processes more seamless and effective,\u201d the report states.<\/p>\n<p><!--more--><\/p>\n<p>A recent Bank Systems and Technology report says that many U.S. banks and other financial institutions could benefit from implementing a <a title=\"Business Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Yellowfin-Business-Intelligence-77988\">Business Intelligence<\/a> (BI) solution.<\/p>\n<p>\u201cBanks want to use customer-level data on product holdings, channel activity and profitability to improve the targeting of online campaigns and make account application and funding processes more seamless and effective,\u201d the report states.<\/p>\n<p>By using a <a title=\"Bi solution\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Yellowfin-Business-Intelligence-77988\">BI solution<\/a> to analyze organizational data, banks can improve and streamline operational efficiencies to not only bolster sales and marketing strategies and better develop customer service programs, but also mitigate risk, by developing more appropriate risk management processes.<\/p>\n<p>But what if you combined <a title=\"Mobile BI\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Mobile-Business-Intelligence-24436\">Mobile BI<\/a> \u2013 the ability to receive <a title=\"reporting and analytics\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Reporting-Query-Analysis-24429\">reporting and analytics<\/a> on-the-go via mobile devices \u2013 and <a title=\"Location Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Location-Intelligence-Mapping-92321\">Location Intelligence<\/a> (LI) \u2013 the ability to combine location-based data and traditional metrics captured within a BI system to uncover otherwise hidden trends, patterns and relationships?&nbsp; What further benefits can be derived and achieved from the addition and combination of these specialist capabilities?<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Customer segmentation for enhanced profitability<\/strong><\/p>\n<p>What can a BI platform, encompassing LI and <a title=\"mobile analytics\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Mobile-Business-Intelligence-24436\">mobile analytical<\/a> capabilities, bring to a financial institution\u2019s critical business processes and operations?<\/p>\n<p>Just ask Yellowfin how, at:&nbsp; <a href=\"http:\/\/www.yellowfinbi.com\/YFContact.i4\">http:\/\/www.yellowfinbi.com\/YFContact.i4<\/a><\/p>\n<p>Imagine.&nbsp; You\u2019re an executive working at <em>Big Finance Brothers &amp; Co.<\/em>&nbsp; The district manager has called you to an emergency meeting at BFBC\u2019s headquarters.&nbsp; He\u2019s demanding that you find a way to increase your division\u2019s profitability.&nbsp; You schedule a flight and make your way to the airport.&nbsp; You pull out your iPad and, from the back of your taxi, you\u2019re able to design a strategy to:<\/p>\n<ul>\n<li>Analyze, segment and serve the customers in your division according to costs, profits and services (current and potential)<\/li>\n<li>Conduct effective customer profiling to develop more successful marketing and sales campaigns through detailed and accurate customer segmentation:&nbsp; You can analyze the data stored in the core banking CRM based on a range of customer segmentations and geographies to uncover the ideal \/ most profitable customer profile. You then analyze your division\u2019s customer base to determine profitability across branches and products, and identify and develop new cross-sell and up-sell opportunities and marketing campaigns accordingly. This is crucial, because you know that research indicates that the cost of selling new banking products and services to an existing customer is five times lower than to a new customer. In addition, cross-selling strengthens customer relationships and loyalty.<\/li>\n<li>Effectively tailor products and services: Better understand customer needs and sentiments regarding banking, and as a consequence, develop, implement and offer new market-leading financial products and services to gain and maintain competitive advantage<\/li>\n<li>Identify and actively retain and pursue your division\u2019s most profitable customers<\/li>\n<\/ul>\n<p>By analyzing your division\u2019s mean household income, assets, predominant employment industries and the size and variation of existing loans, you then cultivate a strategy to accurately estimate the risk of customer loans based on:<\/p>\n<ul>\n<li>The financial assets and earning capacity of the borrower<\/li>\n<li>The prevailing economic climate<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Improve customer satisfaction through understanding and transparency<br \/> <\/strong><\/p>\n<p>Nearing the airport, you realize that you can also increase customer satisfaction ratings, not just your division\u2019s profitability, by proactively harnessing data to give clients superior insight into their individual transitional operations.&nbsp; Using your BI solution\u2019s LI and mobile components, you construct a proposal for your district manager suggesting that BFBC should offer real-time customer-facing reporting and analytics via a new app for the iPhone.&nbsp; Customers would be able to download this application for free, and receive highly visual and interactive reports detailing spending habits (and locations), to help manage their personal finances. This will enable customers to more easily manage finances by being able to track and analyze their spending and earning patterns by having:<\/p>\n<ul>\n<li>Real-time understanding of payments<\/li>\n<li>Real-time understating of spending<\/li>\n<\/ul>\n<p>The cab comes to a halt.&nbsp; You tuck your iPad back in its sleeve and stroll towards the terminal, smiling at the prospect of a stress-free flight.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The importance of where: Location Intelligence and Mobile BI<\/strong><\/p>\n<p><a href=\"http:\/\/www.gartner.com\/technology\/home.jsp\">Gartner<\/a>\u2019s <a href=\"http:\/\/www.gartner.com\/technology\/reprints.do?id=1-1982NPD&amp;ct=120208&amp;st=sb\">2012 BI Magic Quadrant survey<\/a> indicated that the majority (53%) of organizations will deliver some form of <a href=\"http:\/\/www.yellowfinbi.com\/YFSite-Mobile-BI-iPhone-iPad-24436\">mobile analytics<\/a> by year\u2019s end.&nbsp; The same report revealed that many organizations, across a diverse range of industries, are beginning to apply BI and <a href=\"http:\/\/www.yellowfinbi.com\/YFSite-Yellowfin-Business-Intelligence-Solutions-Overview-24427\">analytics<\/a> to new business areas. As a result, respondents listed \u201c<a href=\"http:\/\/www.yellowfinbi.com\/YFSite-GIS-Location-Intelligence-Mapping-92321\">geographic-intelligent functions<\/a>\u201d as one of the standout new product requirements for 2012.&nbsp;<\/p>\n<p>The insight able to be leveraged by assessing location-based data on mobile devices is enormous. LI is the glue that binds organizational data assets together, generating context, meaning and exposing crucial relationships between data types. Mobile BI is the platform of the future for <a href=\"http:\/\/www.yellowfinbi.com\/YFSite-Web-Reporting-Analytics-Query-Tool-24429\">reporting and analytics<\/a>, as executives abandon their desks, and spend more time amongst assets, employees and customers.<\/p>\n<p>With the intensification of trends towards globalization, outsourcing and the instantaneous (driven by our constant connectivity courtesy of the Internet), not knowing will no longer be an excuse \u2013 no matter where you, or your company\u2019s operations, are located.<\/p>\n<p>For more on LI and Mobile BI, simply visit:<\/p>\n<ul>\n<li><a title=\"Mobile BI\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Mobile-Business-Intelligence-24436\">Yellowfin\u2019s Mobile BI solutions homepage<\/a><\/li>\n<li><a title=\"Location Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFWebsite-Location-Intelligence-Mapping-92321\">Yellowfin\u2019s LI solutions homepage<\/a><\/li>\n<li><a title=\"Location Intelligence and Mobile BI\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-Location-Intelligence-and-Mobile-BI-The-future-of-BI-112423\">Yellowfin\u2019s blog \u2013 <em>Location Intelligence and Mobile BI: The future of BI<\/em><\/a><\/li>\n<li><a title=\"business intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-Business-Intelligence-for-the-finance-and-banking-sector-102389\">Yellowfin\u2019s Blog \u2013 <em>Business Intelligence for the finance and banking sector<\/em><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Further reading: Still not convinced?<br \/> <\/strong><br \/> Still not convinced? Check out some of our recent blog posts on Location Intelligence:<\/p>\n<ul>\n<li><a title=\"Location Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-4-Reasons-why-you-need-to-implement-Location-Intelligence-in-2012-111999\"><em>4 Reasons why you need to implement Location Intelligence in 2012<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence and data visualization\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-4-Reasons-why-you-need-to-implement-Location-Intelligence-in-2012-111999http:\/\/www.yellowfinbi.com\/YFCommunityNews-Recruiting-with-Location-Intelligence-Data-visualization-106355\"><em>Recruiting with Location Intelligence &amp; Data visualization<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence and data visualization\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-Location-Intelligence-data-vis-explore-US-software-industry-107664\"><em>Location Intelligence &amp; data vis explore US software industry<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-Location-Intelligence-in-the-retail-and-fast-food-industry-104052\"><em>Location Intelligence in the retail and fast food industry<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-The-Benefits-of-Location-Intelligence-You-re-in-real-estate-didn-t-you-know-104008\"><em>The Benefits of Location Intelligence: You\u2019re in real estate, didn\u2019t you know?<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence\" href=\"http:\/\/www.yellowfinbi.com\/YFCommunityNews-Defining-Location-Intelligence-103743\"><em>Defining Location Intelligence<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence and Mobile BI\" href=\"http:\/\/smartdatacollective.com\/yellowfin\/49510\/location-intelligence-and-mobile-bi-advancing-where-mining-and-exploration\"><em>Location Intelligence and Mobile BI: Advancing the &#8216;where&#8217; in mining and exploration<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence and Mobile BI\" href=\"http:\/\/smartdatacollective.com\/yellowfin\/49045\/location-intelligence-and-mobile-bi-advancing-data-analysis-healthcare-industry?ref=node_other_posts_by\"><em>Location Intelligence and Mobile BI: Advancing Data Analysis in the Healthcare Industry<\/em><\/a><\/li>\n<li><a title=\"Location Intelligence and Mobile BI\" href=\"http:\/\/smartdatacollective.com\/yellowfin\/48812\/location-intelligence-and-mobile-bi-advancing-data-analysis-retail?ref=node_other_posts_by\"><em>Location Intelligence and Mobile BI: Advancing Data Analysis in Retail<\/em><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A recent Bank Systems and Technology report says that many U.S. banks and other financial institutions could benefit from implementing a Business Intelligence (BI) solution. \u201cBanks want to use customer-level data on product holdings, channel activity and profitability to improve the targeting of online campaigns and make account application and funding processes more seamless and [&hellip;]<\/p>\n","protected":false},"author":136,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"categories":[15,2,9,36,40],"tags":[759,996,350,898],"class_list":{"0":"post-6877","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-analytics","7":"category-business-intelligence","8":"category-smartdata-collective-exclusive","9":"category-location","10":"category-web-analytics","11":"tag-location-intelligence","12":"tag-mobile-analytics","13":"tag-mobile-bi","14":"tag-mobile-business-intelligence"},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/posts\/6877"}],"collection":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/users\/136"}],"replies":[{"embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/comments?post=6877"}],"version-history":[{"count":0,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/posts\/6877\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/media?parent=6877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/categories?post=6877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.smartdatacollective.com\/wp-json\/wp\/v2\/tags?post=6877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}